Shipping & Returns


Shipping rates are calculated by our sales staff based on your Suburb/Postcode and the physical dimensions of the product you have enquired about. Our established network of freight brokers offer competitive national delivery rates for both standard and express freight to cater to your needs. 


For item deliveries to metropolitan addresses, we require a valid residential address or business premises address to ensure order completion. We cannot accept delivery instructions to PO Box addresses. Please email us before purchase for enquiries regarding this.


If the item you have enquired about is “in-stock” at the time of enquiry, we aim to contact and process your order within 5 business days. You will receive an email confirmation or verbal confirmation once it ships with a tracking number provided. Please then allow for standard delivery times. Delays may occur around Christmas, Easter and public holidays.


If your item is "Not In-Stock/Awaiting Stock" at the time of enquiry, We will contact you and provide an ETA on production. Some items are "Made to Order" and non-stocked. Because of this, a 50% deposit is required before we facilitate your order. We endeavor to maintain stock levels but unfortunately we cannot keep every part on the shelf ready to ship at any given time. 


For "Special Order" products. You will be required to pay a 50% deposit upfront at the time of ordering before we commence any manufacturing and sourcing of components to fulfill your order. Typically all "Special Order" products will be completed & shipped within 8-10 weeks from time of deposit. But depending on the specifications, this time may vary. If the product is unavailable, we will advise you via email within 21 days.

Once your order is finalized and full payment is received, we aim to dispatch your item within 2 Business days. You will receive an email confirmation or verbal confirmation once it ships with a tracking number provided.  Please then allow for standard delivery times. Delays may occur around Christmas, Easter and public holidays.


Customers can elect to pick-up their purchase from Whipple Australia directly however, this must be arranged prior with 24hrs notice given. You are also responsible for your vehicle and ensuring it is adequate for the task. under no circumstances are members of the public allowed to enter the factory. Upon Arrival, please contact our dispatch staff informing them of your presence and we will provide you with your parts ordered. All orders must be paid in full and finalized before dispatch.  

Pick-up location is:

Yella Terra & Whipple Australia

53 Industrial Drive

Braeside Vic 3195





If products are received not as ordered or not as advertised, please contact us immediately via the email links on this website. You must contact our support team to request a Return Authority before returning any product. Please provide Photos and any documentation justifying the issue with the received product. We will then correspond with Whipple (USA) and advise you based on the feedback we receive. 

Once you have a Return Authority, please return any damaged or incorrectly supplied goods in the original packaging.

Please note that any returns received unsolicited will be returned to customer at their cost. Please include a copy of the invoice or packing slip that accompanied your order. 

The invoice and packing slip also provide an area where you can indicate why you are returning any goods. If you are unable to provide a copy of the invoice or packing slip, include a note containing your name, address, order number, contact phone number, and reason for return.

You will be contacted once your return is received.

We will evaluate the case and if required - arrange to have your product tested, replaced and exchanged. We will repair or replace damaged goods when possible; otherwise we will issue a full refund for the value of the damaged item(s).

We cannot accept returns for “change of mind” reasons.

We cannot accept returns on any items that have been fitted / installed.

We cannot accept returns for items that have been misused or purchased for use with incompatible products.


Please refer to our manufacturer’s warranty. If you have a problem with your product within the warranty period, we will assist with further details for repair/replacement. 

Please refer to our returns policy for more information.


A.C.N. 109 863 756

Date of Issue: 10 November 2022